Royal Mail Tracked 48: £3.95
Royal Mail Tracked 24: £4.95

Due to being such a small family business we can't offer free shipping at the moment but hope to be able to offer this in the future as we continue to grow.

We use Royal Mail Tracked. You'll get a notification when your order is on the way. We'll use the email you provided when placing an order to provide the tracking updates.

We dispatch orders Monday to Friday, with an aim to dispatch the next working day. Any orders placed over the weekend will be dispatched Monday.

This may be stretched in November & December which is when our busy period kicks in. But rest assured we'll always work to get your parcel on it's away as soon as possible!

From date of dispatch Royal Mail aim to deliver the following:

Tracked 48: Within 2 Working Days
Tracked 24: Within 1 Working Day

UPDATE THIS ONCE WE KNOW SHOPIFY SETTINGS

Unfortunately we cannot guarantee a set date or time, and we cannot hold back orders. We're a super small bakery and don't have the storage space to faciliate multiple requests. We kindly ask that you place your order a few days before it is needed.

No, we never include an invoice or any paper work that shows the cost.

Please contact us in the first instance. If your parcel hasn't left us yet we'll get this changed for you. You can either call or drop us an email.

Phone: 01765 607 010
Email: info@sawleykitchen.co.uk

If emailing, please include your order number so we can get things sorted faster.

If the parcel has already left us, sadly there's nothing we can do.

Please contact us in the first instance. If your parcel hasn't left us yet we'll get this changed for you. You can either call or drop us an email.

Phone: 01765 607 010
Email: info@sawleykitchen.co.uk

If emailing, please include your order number so we can get things sorted faster.

If the parcel has already left us, sadly there's nothing we can do. We cannot accept liability for late or failed delivery due to an incorrectly entered address.

We pack every order with care & attention and say a little prayer when it leaves us! We hope everything arrives in one piece but understand that couriers can be a little heavy handed. If your order has arrived in less than perfect condition please get in touch.

Please email info@sawleykitchen.co.uk with your order number and a photo.

No, you need to place a separate order for each one as postage needs to be covered.

On the scheduled day of delivery Royal Mail will email you with a time slot. You have options within this email if you know you're not going to be home.

You can either instruct them to leave in a safe place, with a neighbour or change the delivery date. You can also have it delivered to your local post office.

If Royal Mail miss you, they'll leave a red "something for you" card detailing your options. Royal Mail will attempt to deliver twice before the parcel is returned to sender. Should this occur, you'll have to await the parcel coming back to us then pay again for us to re-send it out again.

Unfortunately we don't have the functionality to take orders over the phone. The best way is directly on our website. If you're having issues and need a helping hand, give us a call & we'll be happy to help.

Yes, you are welcome to collect your order from our bakery. When placing an order online, make sure to select local pick up. We will email when your order is ready for collection.

Our address is:

Unit 8
Sycamore Business Park
Ripon
HG4 5DF

No, at present we only deliver to mainland UK. We're hoping to offer this in future so do stay tuned!