Product Information
What is the shelf life of your products?
We bake products fresh daily and everything holds a 6 month shelf life, so plenty of time to be enjoyed!
We recommend storing in a cool, dry place. Once opened (and in the unlikely event you don't scran it in one sitting) make sure you store in an air tight container.
When will a product be back in stock?
We work hard to keep our website stocked at all times. If a product is unavailable be sure to sign up for back in stock notifications to be the first to hear when it's back. We aim to get things back in stock within 2-3 days.
Do your products contain palm oil?
No. We don't use palm oil in any of our products.
Do your products contain nuts?
Whilst we don't use peanuts in any of our recipes, we use tree nuts in our savoury crackers. Since our bakery is an open kitchen, we cannot guarantee that there will be no cross contamination between products therefore advise against ordering should you suffer with a severe allergy.
Can I customise items in a hamper or gift box?
Unfortunately it is not possible to change items within our gift products. We do offer a 'From Yorkshire With Love' box that allows you to build your own four-piece gift box. Please note, this is unavailable November & December due to seasonal demand.
Do you have any vegan friendly products?
Yes, our savoury crackers are vegan friendly.
All of our other products are suitable for vegetarians.
Do you have any gluten free products?
Yes! We have a delicious Gluten Free Shortbread - it's so good you wouldn't taste the difference.
All of our meringues are also gluten free too.
Do you offer gift vouchers?
Yes, we offer digital gift cards online. We cannot issue physical gift cards. Digital gift cards can only be used to purchase products online from our website, they cannot be used in person at markets or with any wholesale partner.
Do you offer white labelling?
We can produce our products white label if you supply us with a suitable label. We'll work with you to ensure the information is compliant. Simply send the labels to us and we'll attach them to our packets. Please get in touch if this is something you're interested in.
Do you offer recipe development?
Yes, it's definitely something we can look at. We aren't able to take on these kinds of projects between October to December due to the busyness we see during this period. But definitely reach out and we'll have a chat around your requirements.
Order & Delivery Queries
How much is shipping?
Royal Mail Tracked 48: £3.95
Royal Mail Tracked 24: £4.95
Due to being such a small family business we can't offer free shipping at the moment but hope to be able to offer this in the future as we continue to grow.
Which courier service do you use?
We use Royal Mail Tracked. You'll get a notification when your order is on the way. We'll use the email you provided when placing an order to provide the tracking updates.
When will my order be dispatched?
We dispatch orders Monday to Friday, with an aim to dispatch the next working day. Any orders placed over the weekend will be dispatched Monday.
This may be stretched in November & December which is when our busy period kicks in. But rest assured we'll always work to get your parcel on it's away as soon as possible!
When will I receive my order?
From date of dispatch Royal Mail aim to deliver the following:
Tracked 48: Within 2 Working Days
Tracked 24: Within 1 Working Day
Can I track my order?
UPDATE THIS ONCE WE KNOW SHOPIFY SETTINGS
Can I have my order delivered on a specific day/time?
Unfortunately we cannot guarantee a set date or time, and we cannot hold back orders. We're a super small bakery and don't have the storage space to faciliate multiple requests. We kindly ask that you place your order a few days before it is needed. For more information please see our delivery policy.
Do you include pricing information in the box?
No, we never include an invoice or any paper work that shows the cost.
Can I amend or cancel my order?
Please contact us in the first instance. If your parcel hasn't left us yet we'll get this changed for you. You can either call or drop us an email.
Phone: 01765 607 010
Email: info@sawleykitchen.co.uk
If emailing, please include your order number so we can get things sorted faster.
If the parcel has already left us, sadly there's nothing we can do.
I've put the wrong address, what do I do?
Please contact us in the first instance. If your parcel hasn't left us yet we'll get this changed for you. You can either call or drop us an email.
Phone: 01765 607 010
Email: info@sawleykitchen.co.uk
If emailing, please include your order number so we can get things sorted faster.
If the parcel has already left us, sadly there's nothing we can do. We cannot accept liability for late or failed delivery due to an incorrectly entered address.
Missing or damaged items
We pack every order with care & attention and say a little prayer when it leaves us! We hope everything arrives in one piece but understand that couriers can be a little heavy handed. If your order has arrived in less than perfect condition please get in touch.
Please email info@sawleykitchen.co.uk with your order number and a photo.
Can I place one order and send to multiple addresses?
No, you need to place a separate order for each one as postage needs to be covered.
What if I'm not home when delivery is attempted?
On the scheduled day of delivery Royal Mail will email you with a time slot. You have options within this email if you know you're not going to be home.
You can either instruct them to leave in a safe place, with a neighbour or change the delivery date. You can also have it delivered to your local post office.
If Royal Mail miss you, they'll leave a red "something for you" card detailing your options. Royal Mail will attempt to deliver twice before the parcel is returned to sender. Should this occur, you'll have to await the parcel coming back to us then pay again for us to re-send it out again.
Can I place an order over the phone?
Unfortunately we don't have the functionality to take orders over the phone. The best way is directly on our website. If you're having issues and need a helping hand, give us a call & we'll be happy to help.
Can I collect?
Yes, you are welcome to collect your order from our bakery. When placing an order online, make sure to select local pick up. We will email when your order is ready for collection.
Our address is:
Unit 8
Sycamore Business Park
Ripon
HG4 5DF
Do you ship internationally?
No, at present we only deliver to mainland UK. We're hoping to offer this in future so do stay tuned!
Do you offer corporate gifting services?
We do! We work with a number of clients whom we supply our gift ware products to. Whether it's an occasional hamper for a clients birthday, or you want a bigger order to celebrate a company milestone - we can help. Find more information here.
How can I return an item?
Please see more information on returns here.
Payment & Promotions
When will I be charged for my order?
Payment will be taken at the point of purchase.
How do I apply a discount code?
Discount codes are applied at checkout. Once you have added all items to your basket, click the "checkout" button. Here you'll be able to add the code.
What forms of payment do you accept?
We accept payments via MasterCard and Visa Credit/Debit cards. American Express is also accepted, along with our own digital gift cards.
General Information
Where are you based?
Unit 8
Sycamore Business Park
Copt Hewick, Ripon
HG4 5DF
Please see the "contact us" page for current opening times.
We are located on a business park and operate more as a wholesale bakery. We don't have a shop front but you are definitely welcome to pop in and buy products on the spot. We might not always have everything in stock so if it's something in particular you're after we recommend giving us a call ahead of time. You can also place an order on our website and choose to collect.
Do you offer wholesale?
We do indeed! We're stocked in a wide variety of cafes, deli's, farm shops & hotels & are always looking to work with other amazing businesses. You can find more information here.